Job Board

• Provides customer service in person, virtually, via email, and on the telephone
• Provides information regarding police operations, common procedural questions and area information; provides referrals to other services or agencies as appropriate
• Responsible for accurate daily cash receipting, depositing and delivery to Finance Department
• Communicates with officers using a police radio, telephone and computer system
• Performs fingerprinting and submits to the proper agencies
• Processes incoming U-Visas
• Processes background checks, mental health submissions, and applications for firearm related purposes
• Performs background checks for military applicants, courts, ride-alongs, and other requesting agencies
• Processes and enters protection orders into applicable databases and processes for service
• Responds to requests for clearance letters from the public for purposes of visas, adoption, etc.
• Processes and responds to requests from the public that fall within the Public Records Act (RCW 42.56 and 13.50)
• Processes Body Worn Camera Video and other digital media, and routes, as appropriate to the court, prosecutors, or public
• Merges, processes, and enters data from citations, tickets, FIR cards, door hangers, correction notices, collisions, police reports, and incidents into the records management system
• Performs daily data verification in records management software and accurately prepares monthly crime data to State repository
• Works with City and County prosecutors to accurately route and distribute police reports
• Processes and enters missing persons, vehicle impounds, stolen vehicles, and other items into applicable databases
• Assists in training of new employees and volunteers; provides ongoing mentorship
• May assist with monthly and yearly validations in accordance with applicable laws
• Acts as liaison to other department units for purposes of records management
• Attends meetings and trainings to keep current on changing laws, procedures, certifications, and other necessary material
• Represents the department at community events as needed (i.e., Aquafest, National Night Out, Health & Safety Fair, etc.) 

• Endorses, supports, and defends organizational objectives by complying with organizational rules, procedures, and values; suggesting improvements; and conveying a positive and professional image of the agency
• Creates a positive team environment through accountability, courtesy, respect, support, and cooperation
• Assists other Police Department work units, city departments, and outside agencies as necessary in a professional and respectful way
• Demonstrates initiative consistent with job expectations, to improve both personal and organizational performance
• Avoids destructive organizational behavior toward the agency, and its employees

Education, Training and Experience Guidelines

Education:      High School diploma or G.E.D.; and
Experience:    One (1) year of customer service experience in an office environment; six months experience in a public safety field, preferred.
Or:   Any combination of education and experience, which provides the applicant with the desired skills, knowledge and ability required to perform the job, may be substituted for these qualifications.  
 
Knowledge of:

• Operations, functions, procedures, and policies of the Police Department
• Principles and practices of law enforcement record-keeping, case files and records management
• Applicable City, State and Federal laws, codes and regulations governing the release and retention of law enforcement information and records
• Windows-based computers
• Incident Command and NIMS
• Structure, organization and interrelationships of city departments, agencies, related governmental agencies, and offices affecting assigned functions

• Modern office practices, procedures and equipment including computers and related software and applications such as word processing, spreadsheet programs and web-based management systems
• Operation and understanding of printers, fax machines, copiers, and other typical office equipment; ability to type 35 words per minute is preferred
• Verbal interpersonal communication skills including, but not limited to mediation of conflict; tact, diplomacy and professionalism; empathy and sensitivity
• Understanding and following oral and written directions
• Maintaining a variety of complex databases, records, and reports
• Communicating effectively orally and in writing
• Interpreting, applying and explaining laws, regulations, and procedures
• Writing and speaking the English language with sufficient proficiency to communicate effectively in person, over police radios, by telephone, and through written reports
• Evaluating a number of factors, solving problems and using deductive reasoning 
• Using sound judgment under stress

• Maintain regular, predictable and reliable attendance during scheduled hours
• Maintain confidentiality and communicate with tact and diplomacy
• Participate as a contributing member of a service-oriented team
• Establish and maintain effective working relationships with staff, management, vendors, outside agencies, community groups, and the general public; present a positive image of the City in a variety of circumstances
• Demonstrate positive and effective interaction and communication with individuals of diverse social and economic backgrounds
• Analyze situations accurately and adopting an effective course of action
• Obtain knowledge of and utilize all police records retention guidelines
• Organize work for maximum efficiency
• Learn the policies, procedures, activities and programs of an assigned area or office quickly and accurately
• Organize and prioritize work assignments to meet schedules and timelines
• Write correspondence and routine reports; proofread and edit as needed
• Add, subtract, multiply, and divide with accuracy; compute rate, ratio, and percent; and create graphs and charts
• Utilize social media, computer software programs, applications and other relevant software affecting assigned work and in compiling and preparing spreadsheets
• Handle confidential information in a sensitive manner
• Take initiative with little direct supervision 
• Participate as a contributing member of a service-oriented team
• Understand and follow complex oral and written instructions
• Work flexible shifts and evenings
• Proofread materials for clarity, correctness and compliance with legal standards as appropriate.
• Take direction from supervisor as necessary
• Defuse situations and provide appropriate assistance or information to citizens who may be irate, combative and/or intoxicated
• Accurately type police reports from handwritten and recorded reports
• Requires the ability to work under pressure of deadline situations